Helpful information so your cleaning experience is smooth, comfortable and stress-free.
Customer Guidelines
Our Commitment to You
At Melina Coastal Cleaning, we value your time, your home and your trust. Our goal is to provide consistent, high-quality cleaning services and clear communication, so you always know what to expect.
These guidelines help ensure the best experience for you and for our team.
01
Before Your Cleaning
A LITTLE PREPARATION GOES A LONG WAY
Scheduling
You will receive a
confirmation 1-2 days before your cleaning.
Arrival Window
Our team typically arrives within a 30-60 minute window. We'll keep you updated.
Preparing Your Home
Please pick up personal items and secure valuables so we can clean your home as thoroughly as possible.
Pets
We love pets! If yours are anxious or may get in the way, please keep them safely secured.
You will receive a confirmation 1-2 days before your cleaning.
Scheduling
Arrival Window
Preparing Your Home
Additional Requests
Need something extra? Please let us know before your appointment so we can confirm availability and pricing.
Our Services
We follow detailed cleaning checklists to provide consistent, high-quality service. Visit our service pages to see what's included.
Cleaning Supplies
We follow detailed cleaning checklists to provide consistent, high-quality service. Visit our service pages to see what's included.
Safety Limitations
For everyone's safety, we do not move heavy furniture, use tall ladders, or handle hazardous materials.
02
During Your Cleaning
WHAT TO EXPECT
Our cleaning professionals bring their own approved cleaning products and equipment for each visit.
Our Services
03
After Your Cleaning
PAYMENTS, FEEDBACK AND FOLLOW-UP
Payment
Satisfaction Guarantee
Communication
Reviews
Invoices are sent at the end of each cleaning.
Payment is due within 24 hours.
If something doesn't meet your expectations, please let us know within 24 hours and we will| make it right.
You can always reach us via text or email with any questions, feedback or special requests.
Your feedback means the world to us! If you're happy with our service, we'd love it if you left a Google review.
Invoices are sent at the end of each cleaning. Payment is due within 24 hours.
IMPORTANT INFORMATION
Our Policies
04
We understand that plans can change! We kindly ask for at least 48 hours' notice when canceling or rescheduling your cleaning appointment.
Less than 24 hours' notice: A cancellation fee equal to 50% of the scheduled cleaning price applies.
Unexpected emergencies: We understand that life happens. Emergencies are always handled with empathy, understanding, and flexibility. Please reach out as soon as possible so we can find the best solution together.
These policies help us respect our clients' schedules while ensuring fair scheduling and compensation for our cleaning professionals.
We understand that your cleaning needs may change!
If you'd like to add services or make adjustments to your scheduled cleaning, please let us know before your appointment.
Additional requests are subject to availability and may require extra time or an adjustment to your cleaning price.
Our team will always communicate any additional charges and obtain your approval before proceeding.
Please ensure our cleaning professionals can safely access your home at the scheduled arrival time.
If you won't be home, kindly provide entry instructions, gate codes, or other necessary access details in advance.
We also appreciate clear parking instructions to help our team arrive and begin your cleaning smoothly.
Your home is your personal space, and we respect your privacy.
Our cleaning professionals may take photos of completed work for quality control, documentation, or to address specific cleaning concerns.
We take care to avoid capturing personal belongings, family photographs, or sensitive information whenever possible.
Photos of your home will never be shared publicly or used for marketing purposes without your permission.
Any photos taken for internal purposes are handled with care and shared only with authorized team members when necessary.
At Melina Coastal Cleaning, we invest time and resources in finding, training, and supporting our cleaning professionals to provide consistent, high-quality service.
To protect our team and business, we kindly ask that clients do not directly or indirectly hire, solicit, or arrange private cleaning services with professionals introduced to them through Melina Coastal Cleaning during their service relationship or for 12 months following their last cleaning appointment.
If a client wishes to hire one of our cleaning professionals independently, a $2,000 placement fee will apply, subject to a written agreement with Melina Coastal Cleaning.
We appreciate your understanding and support in helping us maintain a fair and professional working environment.
